We are a team of designers and people behind Family.
Yes. On your personal account will be visible all your previous purchases and download links.
E-mails are sent out automatically and if you have not receveid the e-mail the problem is wrongly inserted e-mail address or the e-mail is in your spam folder.
If you have not received the e-mail please write to firstname.lastname@example.org and we will be happy to help you.
It might be helpful to use a download manager, which would allow you to pause/resume downloads and minimize other download issues.
Make sure your network connection is not lost at any point during your download. Sometimes the network connection may be lost if your computer goes to sleep, which may result in a corrupted .zip file.
If the problem persists, write to us at email@example.com and we will help you.
Most likely your bank is declining the payment and only the bank can solve the problem. We suggest to contact your bank and ask them why the payment was declined.
Normally, digital products cannot be returned or refunded once downloaded. Although, if the product is proven to be defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your money.
If you have a problem with the product please write us to firstname.lastname@example.org and we will be happy to help you.